TERMS AND CONDITIONS

ALO PHU QUOC TRAVEL CO., LTD (alophuquoc.com) would like to announce our General Terms and Conditions as follows:

1. General Provisions

This website is managed and operated by ALO PHU QUOC TRAVEL CO., LTD, serving users on a global scale. Please read these Terms and Conditions carefully before using or registering on the website. By using alophuquoc.com, you signify your full agreement to all these terms and conditions; if you do not agree with any part, you are not permitted to access or use the website in any form.

Please note that all information and prices published on alophuquoc.com apply to global users. We also reserve the right to deny or terminate access to alophuquoc.com at any time without prior notice.

When you register for services through our website, you enter into a direct registration relationship with us through a legally binding contract. Registration conditions are applied to establish specific limits and exclusions of liability, while also stipulating cancellation and amendment fees payable if the registration is cancelled or modified after confirmation. We suggest you read and understand the registration conditions thoroughly before proceeding, as continued use of the website implies full acceptance of these terms.

2. Payment Documents and Vouchers

  • After payment, ALO PHU QUOC TRAVEL CO., LTD will send a confirmation/payment voucher.

  • All traveler information must be provided accurately at the time of registration.

  • Any requests for amendments or additions must be sent via email to ALO PHU QUOC TRAVEL CO., LTD.

  • ALO PHU QUOC TRAVEL CO., LTD is not responsible for any issues that may occur if you do not receive or carefully read your confirmation/payment voucher. In case you have not received your voucher, you must notify ALO PHU QUOC TRAVEL CO., LTD at least 72 hours before the scheduled service date.

3. Service Quality Inspection

Service quality inspection is the process of comparing the provided tours against the commitments published on the website https://alophuquoc.com/.

a. Timing of Inspection:

  • Customers are encouraged to check all tour-related information and documents with our staff at the time of receiving service confirmation.

  • After receiving detailed tour information, please check carefully and contact our Customer Service via 0901 108 801 or email kynghidaongoc@gmail.com if any discrepancies or issues are found.

b. Scope of Inspection:

  • Customers can verify basic service information such as tour name, number of seats, itinerary, transportation, and included services.

  • This process is based on the information displayed and confirmed through the alophuquoc.com system.

  • Customers must not change or interfere with the content of the confirmation documents from the system during the inspection process.

  • All complaints are received via hotline: 0901 108 801 or email: kynghidaongoc@gmail.com.

4. Refund and Exchange Policy

  • Please keep all information and confirmation documents and contact ALO PHU QUOC TRAVEL CO., LTD staff immediately for verification and resolution.

  • In cases where errors occur due to the customer’s failure to notify in advance or self-change of information, the Company will not accept requests for service exchange or refund.

  • ALO PHU QUOC TRAVEL CO., LTD is not responsible for any cancellation requests that have not been received and re-confirmed with the customer. In such cases, cancellation fees or “no-show” fees will apply.

5. Other Provisions

  • ALO PHU QUOC TRAVEL CO., LTD reserves the right to refuse service if the information or documents provided are incomplete, inaccurate, or in violation of the law.

  • The Company reserves the right to change or adjust the content of these service terms without prior notice, provided that the updated information is published on the website https://alophuquoc.com/.

  • For any questions or complaints regarding the service policy, please contact us via hotline 0901 108 801 for the best support.